iVoice

A call centre and fibre exchange where every contract signs over the wire.

Contract and subscriber registration management for FPT Telecom, with system-wide optimisation.

• Contract & registration management
• System optimization

Responsibilities

Tech

Spot in this world

• ◆Orange telecom office with a glass call-centre floor: agents with headsets at desks
• ◆Fibre-optic cabinet with glowing coloured strands running underground
• ◆Telephone poles with sagging cables and junction boxes
• ◆Giant rotary + smartphone sculpture, speech-bubble signs floating
• ◆Contract papers with signatures and stamps on a clipboard kiosk
• ◆Oracle database tower, a delivery van with a cable drum
• ◆Brick sidewalk, street trees, a technician on a bucket ladder